Help Menu

The Help menu contains the following options:

Help Topics

Use the Help Topics option to view online help information.

Troubleshooter

Use the Troubleshooter option to open the Troubleshooter dialog.

To use the Troubleshooter from the menu, enter the status code in the Status Code field, then click Lookup. The dialog contains three tabs:

• Problem: If a valid error code has been entered and looked up, text appears describing why the problem occurred.
• Troubleshoot: Text describes steps to try and correct the problem.
• VERITAS Support: Displays the web site of VERITAS Technical Support.

The Troubleshooter is also available from the following locations:

• From the Activity Monitor, on the Detailed Status tab of a job.
• From the Activity Monitor, on the right-click pop-up menu.*
• From Reports, by clicking a status code hyperlink.
• As a button on the Toolbar.

* When using the NetBackup Java applications on a Solaris X86 machine with a two-button mouse, right button popup menus can only be popped up using the right button with the Ctrl (Control) key as follows:

  To invoke the pop-up menu on Solaris X86 systems

1. Press the Ctrl key and hold.
2. Press the second mouse button. A menu appears.
3. Release the Ctrl key.
4. Select an item from the menu in either of the following ways:
   • Drag the cursor to the item and release the second mouse button, or
   • Release the second mouse button, then select the menu item with the first mouse button.
   • VERITAS Web Page: Displays the VERITAS web page if the system has a browser configured.
   • License Keys: Opens a dialog where you can view and modify the license keys for the local computer.
   • Current NBAC User: This option is enabled if NetBackup Access Control is configured on your system. The option displays a dialog that lists who you are according to VxSS, the domain you are logged into, the expiration date of your authentication certificate, the type of authentication that you're currently using, and the name of the authentication broker that issued the certificate.
   • About NetBackup Administration Console: Displays program information, version number, and copyright information.