---
description: Learn how to troubleshoot common problems with the Grafana MySQL data source plugin
keywords:
  - grafana
  - mysql
  - query
labels:
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    - enterprise
    - oss
menuTitle: Troubleshoot
title: Troubleshoot common problems with the Grafana MySQL data source plugin
weight: 40
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# Troubleshoot common problems with the Grafana MySQL data source plugin

This page lists common issues you might experience when setting up the Grafana MySQL data source plugin.

### My data source connection fails when using the Grafana MySQL data source plugin

- Check if the MySQL server is up and running.
- Make sure that your firewall is open for MySQL server (default port is `3306`).
- Ensure that you have the correct permissions to access the MySQL server and also have permission to access the database.
- If the error persists, create a new user for the Grafana MySQL data source plugin with correct permissions and try to connect with it.

### What should I do if I see "An unexpected error happened" or "Could not connect to MySQL" after trying all of the above?

- Check the Grafana logs for more details about the error.
- For Grafana Cloud customers, contact support.